KiiConnect Privacy Policy

By using KiiConnect, you agree to the terms outlined below.

1. Information We Collect

We collect two main categories of information:

a) Company & Admin Information

• Company name and business details
• Full name and contact info of admin users
• Authentication credentials (email, phone, password, 2FA)
• Subscription and billing preferences
• API integrations and configuration data

b) Usage Data

• Session logs and dashboard activity
• USSD request logs (non-personal content unless configured otherwise)
• Device metadata (IP address, browser type, timestamps)
• Support communications and feedback

2. How We Use Your Information

We only use your information to deliver, secure, and improve our services:

• To create and manage your company account
• To authenticate admin access and prevent fraud
• To track USSD usage and generate billing sessions
• To provide real-time analytics and service insights
• To support customer success and respond to issues
• To comply with legal obligations and service agreements

We do not sell, rent, or trade your data to third parties. Ever.

3. Data Ownership & Access

• You own your company data.
• Only authorized system administrators at KiiConnect can access it for support, security, or billing purposes.
• You can request access, correction, or deletion of your company’s data at any time by contacting our compliance team.

4. Data Security

We implement best-in-class security practices, including:

• End-to-end encrypted authentication and data storage
• Role-based access control (RBAC)
• Google Authenticator-based Two-Factor Authentication (2FA)
• Session timeout and IP whitelisting
• Regular internal security audits

Your data is stored in secure, access-controlled environments within trusted cloud infrastructure providers.

5. Cookies & Tracking

Our website uses minimal cookies to improve your experience. These include:

• Session cookies to keep you logged in
• Analytics cookies (non-invasive) to track feature usage
• Preference cookies for user interface settings

You can choose to disable cookies in your browser without affecting core platform functionality.

6. Third-Party Services

We may integrate with third-party tools such as SMS gateways, payment processors, or analytics platforms. In such cases:

• Only the minimum required data is shared
• Each provider is vetted for privacy compliance
• You will be notified in advance for any major integration changes

We remain the primary custodian of your data across all services.

7. Data Retention

We retain company data for as long as your account remains active or as required by law. Upon closure:

• All active sessions are terminated
• Sensitive access tokens are revoked
• You can request permanent deletion of data within 30 days
• Some anonymized usage metrics may be retained for internal performance insights.

8. Your Rights

As a company admin or user, you have the right to:

• Access and review your data
• Request data correction or updates
• Request deletion of data (subject to verification)
• Object to specific data usage
• File a privacy complaint

To exercise these rights, contact us at: privacy@kiiconnect.com

9. Updates to this Policy

We may update this Privacy Policy periodically. You will be notified via email or dashboard notification for any major changes. Continued use of the platform after updates indicates your agreement with the revised terms.

10. Contact Us

If you have any questions, concerns, or need clarification, contact our Data Protection Officer:

• Email: privacy@kiiconnect.com
• Phone: +1 (555) 123-4567
• Mailing Address: 123 KiiConnect Way, Suite 400, City, Country, ZIP

Closing Statement

Your trust powers everything we do. KiiConnect was built to serve organizations across Africa and beyond with reliability, integrity, and full respect for data privacy. We take that responsibility seriously.